Returns & Exchange Policy
We gladly accept returns and exchanges of new, unused merchandise with Tags and original packaging accompanied by a receipt free of charge. Returns and exchanges must be made within 14 days of receiving your order. Private Sale products are final sale and cannot be returned or exchanged.
REFUND POLICY
You will receive an email confirmation once we receive your return (note this email confirmation will be delayed), and you can expect your refund within 14 business days of that communication — issued in the form of the original payment or a Tina Vora eGift Card. Please allow 1 to 2 billing cycles for your account to be credited. PayPal exchanges must be even — any balance will need to be charged to a credit card. We are unable to process exchanges for international orders.
RETURN AN ITEM PURCHASED WITH A GIFT CARD
For returning an item purchased with a Gift Card, the refund is issued as an eGift and emailed as soon as the return is processed.
ITEMS ELIGIBLE FOR RETURN
Merchandise must meet our requirements for return:
- Full-price or Sale items must be in their original condition and packaging, with all tags attached, may be returned for a full refund or exchange within 14 days of delivery.
- Final-sale items cannot be returned or exchanged,
- Private Sale, Sample sale are final sale.
- Worn, altered or washed items cannot be returned or exchanged.
- We reserve the right to deny a refund if returned merchandise does not meet our requirements.
EXCHANGES
Please contact Client Services for any exchanges.
PAYPAL RETURNS
When you use PayPal, we will refund you by the following:
- Online returns are refunded to your PayPal account
- We only accept even exchanges for PayPal returns — an additional form of payment or credit card is required for uneven exchanges. We are unable to process exchanges for international orders.
REFUNDS & CREDITS
You will receive your refund in the original form of payment or receive a Tina Vora eGift card. Once we receive your return, we will send you an email confirmation and process your refund within 14 business days. Your bank may require additional time to post this transaction to your account. Please allow 1 to 2 billing cycles for your account to be credited.
REPEATED RETURNS
We offer a flexible returns policy to facilitate your online shopping experience. We also monitor the number of returns made by our customers. Repeated returns in breach of our General Sales Conditions will be flagged and may, at our discretion, lead to the closure of your tinavora.com account or refusal of future orders.
SHIPPING ERRORS & DAMAGED PRODUCTS
Your happiness with your order is our number one priority. We thoroughly check all the items on your order and ensure we ship the correct item in a brand New and a non-defective condition.
In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense. Tina Vora will provide a prepaid shipping label to expedite returns within the U.S. To receive your shipping label and arrange to replace your product, please contact Client Services. Tina Vora customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. Tina Vora is not liable for any damages from a third-party shipping service, or lost items or packages.
